Shipping policy

Last updated: May 13, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed and delivered within France.

1. Shipping Areas

We currently ship to all regions within France, including mainland France and selected overseas territories where available.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Time

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Delivery times may vary during holidays, sales periods, or due to carrier delays.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method

Free shipping may be offered on qualifying orders.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

6. Customs & Taxes

For orders shipped within France, VAT is included where applicable. Additional customs duties generally do not apply to domestic shipments.

7. Failed Deliveries

If a package cannot be delivered due to an incorrect address or failed delivery attempts:

  • The package may be returned to us.
  • Additional shipping charges may apply for reshipment.

8. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, contact customer support within 7 days of delivery with:

  • Order number
  • Photos of damage (if applicable)

We will assist with replacement or refund options.

9. Contact Information

For shipping-related questions, please contact:

If you want, I can also provide:

  • a short Shopify shipping policy
  • a French-language version
  • an Amazon/Etsy-style shipping policy
  • a legal GDPR-friendly version for France/EU